Payments
What payment methods are accepted?
The payment methods accepted on Galianostore.com are: Credit Card, Bank Transfer, PayPal, Google Pay, Apple Pay, and Scalapay (payment in 3 interest-free installments).
Which credit cards are accepted?
Accepted credit cards include Visa, MasterCard, American Express, Maestro, and UnionPay.
How long after payment by bank transfer will my order be shipped?
Your package will be shipped as soon as we have received a copy of the bank transfer and the credit to our bank account has been verified.
The prcies of the products include tax?
It depends on the nationality of the customer who placed the order. VAT is already included in the purchase invoices for customers from EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden, and Hungary). Shipments to non-EU countries are made without tax charges: any local taxes and/or customs duties are the customer’s responsibility.
Shipping
How long does delivery take?
Delivery takes 24 to 48 hours (excluding Saturdays and Sundays). Orders are processed within 24 hours after receipt and then handed over to the courier (DHL/GLS). Any shipping delays attributable to Galianostore.com before the order is processed will be promptly communicated to the customer by the Customer Care team. Any delays that occur after the package has been handed over to DHL/GLS partners are not the responsibility of Galianostore.com. Orders paid by bank transfer will be shipped as soon as the payment is verified in Galianostore.com's bank account and upon receipt of the bank transfer confirmation sent to eshop@galianostore.com.
What are the shipping costs?
Shipping costs depend on the destination country. In Italy, delivery costs €10.00 and is free for all orders of €100.00 or more (excluding sale items). To find out the shipping fees for other destination countries, go to the homepage and click on "Shipping" located at the top of the page. Select the destination country for your package and then proceed with your purchase. The shipping cost will be automatically added to the product price in your shopping cart.
Is my order insurance covered?
The order is not insured during delivery.
Is it possible to monitor the state of delivery of my order?
Once the package is handed over to the courier (DHL/GLS), you will receive an email containing the tracking number so you can check the status of the shipment at any time. For more information, please refer to the "Shipping Information" section.
Log In and Password
Is it necessary to register to be able to purchase?
To purchase in our store Galianostore.com, it is not necessary to register.
Is it possible to change my personal data after registration?
Yes, you can update your personal data at any time. Log in to your account, go to your personal area, and enter your new information.